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The Excelsior ALL-TASK experience™

At E67, we take great pride of our customer service. We always always make sure that when you buy furniture furniture from us, you do so with confidence and with peace of mind. We believe that our prefer a service designed to keep all their new the impeccable appearance of all their new furniture with "All Stains" protection added to the manufacturer's standard one-year one-year manufacturer's warranty.

Got a stain?

Clean it using the kit supplied with your service plan.

First aid cleaning kit
purchases of 500$ or more
Home Care Collection
purchases of 5,000$ or more

The stain persists?

If your stain persists, we have 3 easy ways to contact our service specialists.

  • E-mail
  • Online form
  • Call 1 (450) 588-7212

All stains are covered

Repair until the end of the plan

Taking care of your furniture has never been easier.

Excelsior covers you against ALL accidental stains on upholstery with a prepaid 10* year service plan.
10 (ten) years cleaning for stains. Repair and replacement services are limited to 5 (five) years. See terms and conditions for details. The total combined period of the plan and the original manufacturer's warranty will not exceed 5 (five) years.
ANY stain including: ...If it's a stain, IT'S COVERED!


The first 5 years:

We'll send a technician to clean the stain. If the stain persists, we'll repair the furniture. If repair is impossible, we'll replace it!

After 5 years:

We'll send a technician to do one stain removal only, for another five years.

up to 10 years
up to 5 years
up to 5 years

Bonus covers

for the first 5 years

Motorized furniture
Covers all brands
For ALL engines.
  • Covers all brands
  • 100% parts and labor, no deductible
  • Anti-lemon clause (after 3 breakages of the same part during the plan period)
  • Remote control (operational failure for 1 year)
Leather, Bycast and Vinyl upholstery
  • Accidental cigarette burns
  • Accidental cuts, incisions and punctures
    Accidental cuts, incisions and punctures caused by animals are not included in this coverage.
  • Cover against sebum on the headrest only for the first 3 years
Wooden furniture, dining room and dinettes
  • Accidental breakage of glass and mirrors
  • 1x only upholstery for all dining chairs
    Upholster all dining chairs, once only, when a stain cannot be removed.
Read terms and conditions

Not so fine printing

All the experience of the stain department
  • The service experience begins from the date of delivery of your new furniture to your home against ALL STAINS, including applicable premium covers.
  • To qualify for service, claims must be reported within 14 days of the incident causing the stain.

  • Stains caused by misuse, abuse or of an intentional nature are excluded and are not eligible for service.

  • The maximum liability of the service plan is the original purchase price, less applicable taxes, for the stained or defective item only, as shown on the invoice.
  • Service is provided only for the stained item and does not cover the cleaning, repair or replacement of "pairs" or "sets" of furniture purchased at the same time as the stained item.
  • Stains caused by corrosives or general soiling that do not show up within 24 hours are not eligible for service.
  • The ALL SPOTS SERVICE experience does not cover damage, defects or inherent characteristics of any kind; other than those listed above. Damage (other than stains) caused by animals, particularly to leather/leatherette upholstery, is excluded and is not eligible for service.
  • With regard to engine component coverage, we offer our customers a full parts and labor service for a total of 5 years (including the manufacturer's warranty period), in addition to the legal warranty. The legal warranty applies to Quebec residents.
  • Repairs or replacements due to (a) defective metal frame components for mobile furniture or (b) due to misuse, mishandling or abuse of any kind are excluded and are not eligible for service.
  • Furniture with or without motorized components used for non-residential purposes is not eligible for service.
  • After-sales service is not provided for loss or damage resulting from failure to perform manufacturer's recommended maintenance; and loss or damage resulting from external causes such as, but not limited to, battery packs, faulty wiring, power failure, fire, flood, windstorm, hail, lightning, earthquake, theft, misuse or abuse and connection to other products
  • Repair, replacement or cleaning of batteries, bulbs, fuses, filters, shelves, drawers, cables or any added devices or peripherals are not eligible or included in this service experience.
  • All software and data recovery are not covered by this service experience
  • The total combined period of the service experience and the original manufacturer's warranty will not exceed five (5) years, except for stains.
  • The duration of the service plan on all applicable remote controls is limited to 1 (one) year after operational failure due to defective materials or workmanship, and does not cover misuse, batteries or avoidable damage.
  • If the owner of the service experience requires in-home service and the plan holder fails to keep the in-home service appointment, he/she will be responsible for payment of the service call, based on industry rates in effect at the time of the service call.