We offer our customers full parts and labor service for 5 or 3 years, including the manufacturer's warranty period. This service plan does not replace the legal warranty applicable to Quebec residents. Units delivered with a manufacturer's warranty of two (2) years or more for parts and labor will be extended by one (1) year, up to a combined maximum of 6 years, in accordance with the Excelsior™ service plan.

In the event that a service call is placed and the technician believes that there is no defect that is covered by the service plan, the cost of that call will be covered by Excelsior™ for the first call only.

Repairs or replacements due to misuse, mishandling or abuse are excluded and are not covered by the service plan.

Units used for commercial (non-residential) applications are not covered by this service plan.

A device covered by this service plan must be affected by a mechanical failure in order to qualify for repair or replacement, except for applicable premiums. This does not include cosmetic damage resulting from external causes.

The repair, replacement or cleaning of light bulbs, fuses, filters, shelves, drawers, handles, cables or any added device or peripheral is not eligible for repair, with the exception of applicable premiums. Once the original unit covered by this Service Plan has been replaced or repaired up to the original purchase price, the Service Plan will be deemed to have fulfilled its obligations. The maximum liability of this service plan is the original purchase price, less applicable taxes on the inoperable unit, as shown on the invoice. Service does not cover maintenance, repair or replacement of "pairs" or "sets" of devices purchased at the same time as the inoperable devices. In the event that a device requires installation / de-installation, the associated costs are not covered by this service plan.